Industries

Intelligent Dialogue Solutions for your Industry

Industries

Automation
For your Business

The communication market in digitalisation has changed fundamentally and calls for new ways of addressing your customers. With our integrated Omni Channel solution parlamind we apply our knowledge and experience successfully for you and in your industry.

Industries

Automation
For your Business

The communication market in digitalisation has changed fundamentally and calls for new ways of addressing your customers. With our integrated Omni Channel solution parlamind we apply our knowledge and experience successfully for you and in your industry.

Industries

E-commerce

parlamind is the automation solution for e-commerce to effectively counter the high dynamics of customer service in online commerce. Whether it’s about shipping, refunds, shopping baskets and/or other concerns – with parlamind, you always process customer enquiries quickly, efficiently and conclusively.

“When will I receive my package?”

Industries

Information and Communication

In the field of information and communication technology, parlamind supports companies in the automation of their communication all-around service, network and device topics, as well as other help manuals for more efficiency gain in customer service and an increase in customer satisfaction.

“Where can I find my current invoice?”

Industries

Energy

parlamind is the holistic solution for customer service in the energy industry. Artificial intelligence supports energy providers in the e-mail, chat and telephone channels in answering customer enquiries about products, services and contracts and is available to service teams around the clock and reliably.

“How is my electricity price composed?”

Industries

Logistics

In the field of logistics, companies with parlamind benefit from a particularly high degree of automation. Artificial intelligence independently processes queries in the areas of sending, receiving, damage and loss and meets customer expectations for fast information across all channels.

“What does expected delivery mean?”

Industries

Finance

parlamind is the first Omni Channel customer service solution for banks and insurance companies. Based on the latest technology in speech recognition, status requests and master data changes for services and financial products are processed completely automatically and customer service efficiency is increased.

“How can I have my card blocked?”

Clients

References

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