Chief Service Officer

Chief Service Officer – Why Customer Experience Should Be Managed on the Highest Level

In a business world where excellent customer service is considered mission critical, shouldn’t the responsibility for managing the customer experience fall to the highest level? While new...

Artificial Intelligence at Modomoto

Exquisite Customer Service Is the Standard at Modomoto – Artificial Intelligence Makes It Possible

The use of artificial intelligence at online fashion adviser Modomoto shows that automation and individuality are not mutually exclusive. The promise of the Berlin curated shopping provider is...

Customer Service for Startups

Customer Service for Startups: How to Make Your Customers Happy from Day One

Startups have little time. Decisions must be made quickly; the product must be brought to market promptly, and customers must be won rapidly. At the same time, the attention span of most customers is...

Service macht aus Kunden Fans

Customer Service Turns Customers Into Fans: 4 Practical Examples to Learn From

Our new study Customer Service in E-Commerce 2017 has shown that many online shops have a lot of catching up to do when it comes to service. Responses to customer inquiries aren’t fast enough, and...