Superpowers for Your Customer Service: Which Superheroes Does Your Call Center Need?

From Daredevil to Spider-Man and Hulk to Ironman, there are many situations in the day-to-day business of a call center where service agents would want a superpower. But which superheroes are best...

10 Ideas to Personally Welcome Customers in Your Call Center and in Customer Service

We all know about the well-known first impression, whether it’s in a film, at a business meeting or at your in-laws’ house. The chemistry has to be right, the form has to be appropriate and the...

When Chatbots Fail: Without Artificial Intelligence, Automated Service Remains an Empty Promise

The big chatbot promise sounds rather tempting: Faster customer service, everything automated, customers are happier and even buy more in the end. This is the theory of the chatbot glossy brochures....

Artificial Intelligence in Customer Service: parlamind Answers Routine Questions Independently

Premiere! We presented our latest feature to the public at the K5 FUTURE RETAIL CONFERENCE which took place in Berlin from 22-23 June, and we are actually quite proud of it. As an artificially...

AI and Bots in Customer Service

Artificial Intelligence and Bots: Where Do They Leave the Human Touch in Customer Service?

It’s been a long time since there was such an emotional discussion of a tech subject: Will the last bit of humanity soon be absorbed by artificial intelligence? Will bots take over operations...

Chief Service Officer

Chief Service Officer – Why Customer Experience Should Be Managed on the Highest Level

In a business world where excellent customer service is considered mission critical, shouldn’t the responsibility for managing the customer experience fall to the highest level? While new...

Artificial Intelligence at Modomoto

Exquisite Customer Service Is the Standard at Modomoto – Artificial Intelligence Makes It Possible

The use of artificial intelligence at online fashion adviser Modomoto shows that automation and individuality are not mutually exclusive. The promise of the Berlin curated shopping provider is...

Customer Service for Startups

Customer Service for Startups: How to Make Your Customers Happy from Day One

Startups have little time. Decisions must be made quickly; the product must be brought to market promptly, and customers must be won rapidly. At the same time, the attention span of most customers is...

Service macht aus Kunden Fans

Customer Service Turns Customers Into Fans: 4 Practical Examples to Learn From

Our new study Customer Service in E-Commerce 2017 has shown that many online shops have a lot of catching up to do when it comes to service. Responses to customer inquiries aren’t fast enough, and...