| Chat

24/7 Availability for your Customers

Around-the-clock availability and reliable support for your agents: parlamind Chat processes internal and external communications quickly and efficiently and automates your customer care for measurably more customer satisfaction.

24/7 Availability

Be available to your customers
at all times and automatically
provide the right answers
to all questions around the clock

No Waiting Times

Better First Response Time
with instant responses
to every request for a customer-friendly customer journey in digitisation

Customer Experience

More customer satisfaction
and brand loyalty
with flexible dialogue systems
fully personalised for your customers

parlamind Chat

Autonomous
Dialogue System for optimal Service Level

With parlamind Chat, you can connect with customers around the clock. The intelligent dialogue solution addresses customers in a personalised way, delivers instant answers and solves concerns already at the first contact, closing the case for an optimal customer experience. parlamind Chat gives your service teams continuous support and provides automated processes for more efficiency in your customer service.

| Chat

24/7 Availability for your Customers

Around-the-clock availability and reliable support for your agents: parlamind Chat processes internal and external communications quickly and efficiently and automates your customer care for measurably more customer satisfaction.

24/7 Availability

Be available to your customers at all times and automatically provide the right answers to all questions around the clock

No Waiting Times

Better First Response Time with instant responses to every request for a customer-friendly customer journey in digitisation

Customer Experience

More customer satisfaction and brand loyalty with flexible dialogue systems fully personalised for your customers

parlamind Chat

Autonomous
Dialogue System for optimal Service Level

With parlamind Chat, you can connect with customers around the clock. The intelligent dialogue solution addresses customers in a personalised way, delivers instant answers and solves concerns already at the first contact, closing the case for an optimal customer experience. parlamind Chat gives your service teams continuous support and provides automated processes for more efficiency in your customer service.

parlamind Chat

Features

I

24/7 Availability

I

Instant Answers

I

Automatic Pre-qualification

I

Personalised Customer Address

I

Higher Customer Satisfaction

I

More Efficiency – Lower Costs

parlamind Chat

Recognition and Understanding

parlamind Chat analysis the communications with your customers from the first contact point. After integrating the chat interface into your website, you can quickly analyse incoming communications for several factors after just a short setup:

 

  • Reasons for the contact message
  • Language of the message
  • Address Data
  • Customer number
  • Order numbers
  • Analysis according to dialogue form e.g. FAQ or Information Seeking
  • Consideration of the chat history in the course of the conversation

 

Our mood recognition also finds out whether the customers are aggravated or more content.

parlamind Chat

Support and Action

parlamind Chat supports your service teams with a variety of features to automate business tasks and increase customer satisfaction and efficiency in the chat channel:

 

  • Case-closing processing of chat messages including leading the conversation and solving the process
  • Answering Frequently Asked Questions (FAQ), such as “How can I change my password?”
  • Pre-qualification of incoming chat messages and forwarding them to the right human agent for complex issues including qualified forwarding
  • Independent implementation of master data changes at the customer level, such as “Please change my delivery address” in your individual CRM, ERP or similar third-party system
  • Automatic status requests

parlamind Chat

Analytics & Customization

parlamind Chat contains detailed filter functions of incoming chat requests according to all the criteria and key figures relevant for your company, e.g.:

 

  • Reason for contact
  • Time period
  • Topics
  • Type of action
  • Reporting on activities
  • Analytics according to configuration mode

 

Would you like to know, for example, how many operations were processed when? On the user-friendly interface, you can comfortably see a reporting on activities as well as the configurations of the machine.

parlamind E-mail must be configured once for it to perform certain actions independently. For instance, whenever the request “I want to change my address” is recognised together with the mention of a new address, parlamind can enter this address into a database or a linked CRM system and send a confirmation e-mail back to the customer.

With the help of a freely definable confidence level, you can determine when the AI should act completely independently and when not.

parlamind Demo

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