| E-mail

Automation for your Customer Service

More freedom and efficiency for your customer service: parlamind E-mail independently answers messages and effectively supports your service team’s processing of customer requests.

Auto-Response

Better first response time and higher customer satisfaction
with automatic answering of customer requests

Dynamic Assist

Dynamic support
for your service teams
with appropriate response suggestions
for a wide variety of customer queries

Customer Experience

Standardisation
of your brand presence in all channels
– for more quality and higher customer loyalty

| E-mail

Automation for your Customer Service

More freedom and efficiency for your customer service: parlamind E-mail independently answers messages and effectively supports your service team’s processing of customer requests.

Auto-Response

Better first response time and higher customer satisfaction with automatic answering of customer requests

Dynamic Assist

Dynamic support for your service teams with appropriate response suggestions for a wide variety of customer queries

Customer Experience

Standardisation of your brand presence in all channels – for more quality and higher customer loyalty

parlamind E-Mail

More Customer Satisfaction
with E-mail Automation

parlamind E-mail is the solution for automation in your e-mail channel. From the allocation of tickets to the right service team, the dynamic creation of suitable response suggestions to the automatic answering of inquiries – with parlamind E-mail you digitalise your customer service sustainably and get valuable real-time insights.

parlamind E-Mail

More Customer Satisfaction
with E-mail Automation

parlamind E-mail is your solution for the automation in the e-mail channel. From the allocation of tickets to the right service team, the dynamic creation of suitable response suggestions to the automatic answering of inquiries – with parlamind E-mail you digitalise your customer service sustainably and get valuable real-time insights.

parlamind E-Mail

Features

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Real-time insights

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Business Task Automation

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Dynamic answer suggestions

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Ticket Tagging & Routing

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Automatic answers

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Setup in a few minutes

parlamind E-mail

Recognition and Understanding

parlamind E-mail reads your customer’s incoming e-mails and understands their contents. Our machine-learning algorithm for language comprehension extracts the following from every incoming e-mail:

 

  • Customer’s concerns
  • Language of the message
  • Customer number
  • Addresses
  • Order numbers

 

Our mood recognition also finds out whether the customers are aggravated or more content.

parlamind E-mail

Support and Action

With its unique skills in recognition and understanding of communications, parlamind can quickly and efficiently perform a variety of useful actions:

 

  • Sort e-mails into folders or to skill groups
  • Automatic routing of incoming processes to the right employees, mailboxes or skill group
  • Formulation of dynamic answer suggestions in text form and further action recommendations
  • Case closing processing of incoming e-mails by fully automatic reply by e-mail to the customer via Auto-Reply
  • Independent implementation of status requests
  • Automatic master data changes in backend or third-party systems

parlamind E-Mail

Analytics & Customization

With parlamind E-mail you receive a complete analysis view at all times of incoming customer requests according to relevant factors with the help of the filter function, such as:

 

  • Reason for contact
  • Time period
  • Topics
  • Type of action
  • Reporting on activities
  • Analytics according to configuration mode

 

Would you like to know, for example, how many operations were processed when? On the user-friendly interface, you can comfortably see a reporting on activities as well as the configurations of the machine.

The wishes of the customers are very important to us. Because of that, our Chat solutions are developed individually and adjusted to your company-specific requirements. We’re also happy to advise you on the integration into a third-party system and implement this directly for you if that’s what you want.

For a sustainable customer experience, all dialogues are designed in close cooperation with our customers. By designing the detailed flow of your chat, you offer your customers a unique customer service that responds quickly, conclusively and reliably to inquiries 24 hours a day.

parlamind Demo

Free Trial

Artificial Intelligence Made in Germany which conforms 100% to the GDPR

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