| Voice

Your Voice for more Customer Satisfaction

Welcome to a new era in customer dialogue: Discover our speaking artificial intelligence! parlamind Voice understands incoming communication, classifies enquiries and conducts dialogues for you independently on the phone.

24/7 Availability

Be available to your customers at all times and automatically provide the right answers to all questions around the clock for top service

Auto-Response

Better First Response Time and more customer satisfaction
with automatic verbal responses to customer requests

Customer Experience

Standardisation of your brand presence in the customer experience
in all channels – for more quality and higher customer loyalty

parlamind Voice

Intelligent Dialogue Management
with Voice Automation

parlamind Voice is the intelligent dialogue solution for customer requests on the telephone. Customer telephone support as natural as from person to person: Artificial Intelligence reliably classifies incoming communication in spoken words, understands a wide variety of enquiries and provides your customers with rapid support in clarifying their concerns.

| Voice

Your Voice for more Customer Satisfaction

Welcome to a new era in customer dialogue: Discover our speaking artificial intelligence! parlamind Voice understands incoming communication, classifies enquiries and conducts dialogues for you independently on the phone.

24/7 Availability

Be available to your customers at all times and automatically provide the right answers to all questions around the clock for top service

Auto-Response

Better First Response Time and more customer satisfaction
with automatic verbal responses to customer requests

Customer Experience

Standardisation of your brand presence in the customer experience
in all channels – for more quality and higher customer loyalty

parlamind Voice

Intelligent Dialogue Management
with Voice Automation

parlamind Voice is the intelligent dialogue solution for customer requests on the telephone. Customer telephone support as natural as from person to person: Artificial Intelligence reliably classifies incoming communication in spoken words, understands a wide variety of enquiries and provides your customers with rapid support in clarifying their concerns.

parlamind Voice

Features

I

24/7 Availability

I

Business Task Automation

I

More Efficiency – Lower Costs

I

No Forwarding

I

Automatic Answers

I

Higher Customer Satisfaction

parlamind Voice

Recognition and Understanding

parlamind Voice receives telephone calls for you and understand the concerns of its calling customers with the aid of powerful technologies in the areas of speech recognition and speech analysis. The intelligent dialogue system analyses, recognises and understands information on levels relevant to your customer service and offers far-reaching functions for an automated, solution-oriented customer dialogue:

 

  • Identification and pre-classification of customer intentions
  • Understanding of the language of the message in German or English
  • Recognition of customer numbers and order numbers
  • Collection of addresses
  • Speech-to-Text
  • Text-to-Speech
  • Integration into your telephone system

 

Our mood recognition also finds out whether the customers are aggravated or more content.

parlamind Voice

Support and Action

parlamind Voice Features:

 

  • Case-final processing of incoming calls through fully automatic dialogue with the customer
  • Answer FAQ by providing the right answer to the customer request
  • Qualified forwarding with complex concerns to the right employee
  • Automatic routing of incoming calls to the right place based on short dialogues
  • Transcription of the entire conversation and creation of notes in real time
  • Independent execution of status queries
  • Integration in a variety of third-party systems
  • Automatic master data change in backend or third party systems

parlamind Voice

Analytics & Customization

parlamind Voice provides you with meaningful analytics and reporting that will help you more effectively and accurately manage your customer service based on KPIs that are relevant to you. An easily accessible user interface allows you to quickly and conveniently evaluate all data using the detailed filter function:

 

  • Contact reasons
  • Periods
  • Subjects
  • Action types
  • Reporting on activities
  • Analytics by configuration mode

 

Every voice bot is completely customizable. Based on our holistic platform of Artificial Intelligence, Natural Language Processing and Machine Learning, all dialogues are customized according to the individual use cases on the customer’s side. This includes the exact way in which the customer request should be answered as well as clear definition of what data the voice bot processes. On this basis, parlamind Voice is purposefully trained and is thus able to analyze communication in a very short time and to increase the efficiency in your business by valuable real-time insights.

parlamind Demo

Free Trial

Artificial Intelligence Made in Germany which conforms 100% to the GDPR

© 2020 parlamind GmbH. All rights reserved.