5 Use Cases for AI in Customer Service and How It Benefits Your Logistics CompanytwitterfacebooklinkedinOrdered today – delivered tomorrow. What was the exception just a few years ago is almost standard practice today. Due to the ever-increasing popularity of...

Customer Centricity and Digitalization: 5 Tips for Ensuring Optimal Customer FocustwitterfacebooklinkedinCustomer centricity is the name given to a value chain that starts with the customer and focuses on their needs and wishes. At first glance, this approach seems to...

6 Customer Service KPIs That Every Logistics Provider Should TracktwitterfacebooklinkedinCustomer service as a valuable customer touchpoint has become a decisive unique selling point. Due to increased competitive pressure, logistics providers must also pay more...