Communication in Customer Service: How to Make Your Customers Feel UnderstoodtwitterfacebooklinkedinImagine you want to order a vacuum cleaner from an e-commerce store, but you still have some questions about the product. After endless searching, you finally stumble...

5 Reasons for Inefficiency and Time Loss in Contact CenterstwitterfacebooklinkedinIf you have ever doubted the importance of customer service to the success of your business, a recent pilot study may change your mind. It shows that 78% of customers permanently change...

5 Use Cases for AI in Customer Service and How It Benefits Your Logistics CompanytwitterfacebooklinkedinOrdered today – delivered tomorrow. What was the exception just a few years ago is almost standard practice today. Due to the ever-increasing popularity of...