About Us

Omni Channel Customer Engagement

Who we are

More Quality & Efficiency
For your Communication

We help companies to successfully manage the growing volume of communication and business tasks across channels through the use of artificial intelligence.

parlamind stands for high-quality, automatic processing of text and voice messages as well as their reliable analysis. To achieve this, we rely on innovative technologies and the latest research results in the fields of artificial intelligence and speech processing Made in Germany.

Founded in 2015 in Berlin and supported by numerous research partners, parlamind offers its customers solutions to increase the quality and efficiency of customer service in the chat, e-mail and telephony channels.

Who we are

More Quality & Efficiency
For your Communication

We help companies to successfully manage the growing volume of communication and business tasks across channels through the use of artificial intelligence.

parlamind stands for high-quality, automatic processing of text and voice messages as well as their reliable analysis. To achieve this, we rely on innovative technologies and the latest research results in the fields of artificial intelligence and speech processing Made in Germany.

Founded in 2015 in Berlin and supported by numerous research partners, parlamind offers its customers solutions to increase the quality and efficiency of customer service in the chat, e-mail and telephony channels.

Our vision and what sets us apart

Artificial intelligence in Customer Service
For Better
Customer Experience

We are changing the market of communication through automation. With the cross-channel standardisation of service quality, parlamind effectively serves the growing demand for holistic customer experiences and brings man and machine closer together in digitisation.

parlamind is the first integrated AI for customer service. In addition to concrete action wishes of your customers and associated information units, parlamind also recognises moods in messages and can process these independently and on a case-by-case basis on all channels. This increases customer service quality enormously.

Organisation

Corporate Group

Since July 2018, parlamind has been a part of the 4TechnologyGroup. The 4TechnologyGroup is a consortium of technology companies from the communications and AI sectors.

4TechnologyGroup develops and operates comprehensive solutions for corporate communications and customer service. The 4TechnologyGroup offers cloud-based Omni-Channel Contact Centre, holistic conference platforms as well as autonomous dialogue systems for more quality and efficiency in communication.

Organisation

Corporate Group

Since July 2018, parlamind has been a part of the 4TechnologyGroup. The 4TechnologyGroup is a consortium of technology companies from the communications and AI sectors.

4TechnologyGroup develops and operates comprehensive solutions for corporate communications and customer service. The 4TechnologyGroup offers cloud-based Omni-Channel Contact Centre, holistic conference platforms as well as autonomous dialogue systems for more quality and efficiency in communication.

Organisation

Management

Tina Klüwer

Co-Founder & CEO

Tina Klüwer spent ten years researching and publishing on the topics of chatbots, dialogue systems and text analysis. She earned her doctorate in Computational Linguistics at Saarland University and worked at the German Research Centre for Artificial Intelligence, the University of Bonn and the Free University of Berlin.

She is a member of the A.I. Federal Association, Associate of Discourse Research Lab of the University of Potsdam and a member of the A.I. Enquete Commission of the Bundestag.

TOBIAS LEHMANN

Co-Founder & CTO

For more than 12 years Tobias Lehmann has worked in various projects as a software developer and project manager. He studied computer science in Berlin and has always been involved in transforming complex, model-based processes into applicable software for a variety of organizations and across multiple industries.

As Chief Technology Officer, Tobias Lehmann is responsible for the development of the parlamind software platform and the IT infrastructure at parlamind, among other things.

Solutions

Omni Channel
Customer Engagement

parlamind supports companies with artificial intelligence in the three most-used communication channels in customer service: E-mail, Chat und Telephone. As an intelligent and highly flexible dialogue solution, parlamind can be connected to a variety of customer service systems such as Zendesk, Salesforce, Outlook and many more.

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Artificial Intelligence Made in Germany which conforms 100% to the GDPR

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