85% of all customers will manage their relationship with companies without direct human communication by 2020.
73% of service agents say that time management is their biggest challenge.
92% of executives believe customer experience is the deciding advantage for a company.
The omni-channel intelligence for your business.
Smart solutions for email, chat and voice
Real-time insights: Improve the customer experience with feasible recommendations for action.
Automatic tagging and assignment of tickets.
Automatic answers routine requests, so your agents can focus on handling more complex queries.
Automatic processing of complex tasks and triggering of actions.
Dynamic response suggestions that reduce the processing time.
Quick setup. See first results from day one.
Advantages for customers
Personalized customer experience
Get answers instantly
No waiting times
Improved customer experience
Resolving concerns in a case-by-case manner
Benefits for businesses
Increase customer satisfaction
Support employees and control efficiency
No resource limit
Significant financial savings potential
Suggestions of relevant answers
Classification of incoming verbal communication
Control customer calls without a queue and call diversion.
1 Intelligent pre-classification and distribution
Your routing system for every customer request
Communication in the digital age is a significant challenge for any business since the number and complexity of incoming customer requests increase. Internal resources, however, stay limited. It leads to unnecessary delays and loss of time while managing and sorting email tickets, incoming calls or chat requests instead of easily pre-qualifying and distributing them digitally.
parlamind provides a solution for you. parlamind AI automatically classifies your messages and assigns them to the appropriate contact person or department in your company. parlamind technology is characterized by high quality and operational efficiency, focused on improving your digital business environment.
2 Innovative prioritization
Your prioritization software for your success
Each company’s development pace depends on the correct set priorities. The latter determines your potential success and profits. Thus, for instance, new incoming tickets that are not seen and processed in your backlog fast enough can lead to customer dissatisfaction, negative reviews and finally resulting in customer churn.
parlamind prioritizes your data. parlamind AI evaluates your requests, gives structure to them and classifies them according to your priorities.
parlamind provides a unique technology – data protection compliant, innovative work tool, with a clear impact for your business.
3 Assisted workflows
Assist and support your employees
Not every answer requires a high level of intellectual effort. which is often seen when messages are regarded and handled individually. In particular, recurring email or chat requests can be responded quickly using templates. Moreover, some requests can also be answered completely automatically, thus reducing employees’ workload.
parlamind provides an intelligent support. parlamind AI analyzes your data, generates the appropriate answer suggestions and displays relevant information for your employees, allowing them to solve the customer request with one click. The modern methods of natural language processing and machine learning used by parlamind allow a constant performance increase in your company.
4 Automated Work Environment
Automate your individual business transaction
Routine working processes can not only take a lot of time but also have a negative impact on the workload because they need to be processed manually. Whether sending an order confirmation, a status update or simply searching for the available contact person in your internal database, your in-house resources should not be under constant stress.
The parlamind technology provides an antidote. parlamind AI automates and accelerates your individual working processes and gives your team more space for more complex tasks. The customer-oriented software can be set and configured according to your specific workflow and digitalize your company.
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