Solutions

Omni Channel Customer Engagement

Omni Channel Customer Engagement

One Solution
All Channels

parlamind is an Omni Channel solution in customer service for e-mail, chat and telephone. Our technology analyses incoming communication using artificial intelligence methods, automatically assigns it to the right recipients and supports your service teams with dynamic recommendations for action and automated responses.

Besides concrete concerns, parlamind also recognises mood situations in the messages. Once knowledge has been learned, it’s available right away on all channels and the quality of communication is standardised and increased across all channels.

Omni Channel Customer Engagement

One Solution
All Channels

parlamind is an Omni Channel solution in customer service for e-mail, chat and telephone. Our technology analyses incoming communication using artificial intelligence methods, automatically assigns it to the right recipients and supports your service teams with dynamic recommendations for action and automated responses.

Besides concrete concerns, parlamind also recognises mood situations in the messages. Once knowledge has been learned, it’s available right away on all channels and the quality of communication is standardised and increased across all channels.

Solutions

E-mail

parlamind E-mail gives your service teams more freedom with higher efficiency. Incoming e-mails can be answered independently on request and agents can be effectively supported in processing enquiries.

Solutions

Chat

parlamind Chat processes internal and external communication quickly and efficiently. Around-the-clock availability for your customers reliably relieves your agents and effectively automates your communication for measurably better customer experience.

Solutions

Voice

parlamind Voice independently manages customer enquiries by telephone without waiting times or diversions. Using the latest technologies in speech recognition, parlamind classifies incoming calls, generates the correct answers and conducts dialogues independently.

Solutions

E-mail

parlamind E-mail gives your service teams more freedom with higher efficiency. Incoming e-mails can be answered independently on request and agents can be effectively supported in processing enquiries.

Solutions

Chat

parlamind Chat processes internal and external communication quickly and efficiently. Around-the-clock availability for your customers reliably relieves your agents and effectively automates your communication for measurably better customer experience.

Solutions

Voice

parlamind Voice independently manages customer enquiries by telephone without waiting times or diversions. Using the latest technologies in speech recognition, parlamind classifies incoming calls, generates the correct answers and conducts dialogues independently.

Solutions

Automation Beyond Experience

Qualification

With parlamind, you can quickly evaluate and structure enquiries automatically and prioritise them for your customer service. Intelligent pre-classification analyses incoming communication and automatically assigns it to the right people.

Assistance

Close customer requests with one click! From the analysis of your enquiries to the provision of concrete recommendations for action, parlamind effectively supports your service teams reliably and around the clock to get more done in less time.

Automation

parlamind is a perfect fit to your workflow, making it the key to your digital transformation in Customer Care. Because of this, your service teams gain more freedom for individual customer interaction such as consulting and sales.

Solutions

For your Ticketing System

Solutions

Technology

I

Natural Language Processing

Innovative language technology for natural text comprehension and more freedom in your communications

I

Modular Design

Fast and flexible adjustments to your needs and business processes thanks to the intelligent system architecture

I

Conversation Design

Innovative dialogue design for more individuality and personalisation in customer communication

I

Intelligent Leading of Dialogue

Natural dialogue based on the newest research results for dialogue management

I

Machine Learning

Effective processes for machine learning and a dialogue system that improves day by day

I

Multilingual

Automatic recognition of German and English for incoming communications for precise analysis of requests

parlamind Demo

Free Trial

Artificial Intelligence Made in Germany which conforms 100% to the GDPR

© 2020 parlamind GmbH. All rights reserved.