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5 Reasons for Inefficiency and Time Loss in Contact Centers

5 Reasons for Inefficiency and Time Loss in Contact Centers


5 Reasons for Inefficiency and Time Loss in Contact CenterstwitterfacebooklinkedinIf you have ever doubted the importance of customer service to the success of your business, a recent pilot study may change your mind. It shows that 78% of customers permanently change...

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3 Ways to Get Maximum Value From Your Customer Service Data

3 Ways to Get Maximum Value From Your Customer Service Data

3 Ways to Get Maximum Value From Your Customer Service Datatwitterfacebooklinkedin“This call is recorded for training and monitoring purposes” is a phrase with which many customers are familiar from their calls to service hotlines. For call centers and customer...

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Podcast Special: The Intersection of AI and CX

Podcast Special: The Intersection of AI and CX


Podcast Special: The Intersection of AI and CX featuring parlamind and 4ComtwitterfacebooklinkedinAs technology evolves, Artificial Intelligence(AI) plays a pivotal role in a companies Customer Experience(CX). When customers are interacting with a company, the CX is...

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