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How Customer Service Should Handle The 5 Most Common FAQs About Covid-19twitterfacebooklinkedinOn one side of the line there’s an impatient customer who’s been on hold for 30 minutes. On the other side there’s a service agent working from home who is struggling with a...

Home-based Agents: How to Effectively Switch Your Customer Service to “Remote”twitterfacebooklinkedinWith the spread of Covid-19, companies across the globe now have their hands full adapting to new challenges. In e-commerce, customer service is particularly in...

The Consumerization of the B2B Industry: What Does This Mean For Your Company?twitterfacebooklinkedinBusiness-to-business or business-to-consumer: For a long time, companies regarded approaching private individuals with their products as categorically different to...

Optimize E-Commerce Business Models with Intelligent Automation in Customer ServicetwitterfacebooklinkedinIt is no longer possible to imagine a working world today without the internet. Likewise, AI technologies are expected to have a disruptive impact on existing...

Wake-Up Call for Customer Service: 3 Things We Can Learn from Current EventstwitterfacebooklinkedinHow does a company maintain its normal operations in customer service even though direct person-to-person contact is "prohibited" from one day to the next? Due to the...

Competitive Advantages with Artificial Intelligence in E-Commerce: Why Companies Should Become Active NowtwitterfacebooklinkedinArtificial intelligence is on everyone’s lips. We’re hearing about groundbreaking technological developments and some amazing ROI. Solutions...

Automated Customer Service Solutions: A Guide to Successful AI Project ManagementtwitterfacebooklinkedinArtificial intelligence creates tangible business value. According to Gartner, companies can expect value growth of 2.9 trillion dollars based on AI innovations...