Free Whitepaper

Intelligent Automation Guide “10 Tips: How to Use AI in Customer Service”

Automated Customer Service Solutions

parlamind automates your communication with Artificial Intelligence through Task Automation and Assistive Support in the three main channels of Customer Service E-Mail, Chat and Voice.

E-Mail

Automatic Answers
Dynamic Action Suggestions
Pre-qualification of incoming requests

 

Chat

Autonomous Dialogues
Qualified Forwarding
24/7 Availability

 

Voice

Stand-alone Dialogue Management
Classification of communication
No waiting times

 

Automated Customer Service Solutions

Solutions

Analyze

parlamind classifies your communication and assigns it to the right place in your company. Inquiries are quickly and automatically evaluated and structured and prioritised with total ease.

Assist

Close customer requests with one click! parlamind analyses your inquiries, generates suitable answers suggestions and displays relevant information to your service teams.

Automate

parlamind gives service teams more room for more complex tasks through automation. Our solution is tailored to your workflow, making it the key to your digital transformation.

Clients

References

Automation in Customer Service

Benefits

Z

Faster
Processing

Optimal First Contact Resolution through pre-classification, assistive support and automated responses

Z

Higher
Quality

Intelligent solutions to support your service teams for continued high-quality in all channels

Z

More
Automation

Fully automated processing of routine procedures for faster results with less effort

Automation in Customer Service

More Quality and Efficiency

6,500,000

Pre-processed customer requests
by parlamind

1,500

Pre-trained customer requests
in catalogue of topics

200

Tickets per minute
automatically processed for you

BENEFITS

Our Partners

Solutions

Features

Z

Natural Language Processing

parlamind’s innovative technology enables natural text comprehension, allowing you to communicate more creatively.

Z

Modular Design

The system design offers fast and flexible adjustments to your needs and business processes.

Z

Machine Learning

With built-in Machine Learning, parlamind technology allows your dialogue system to improve day by day.

Z

Conversation Design

parlamind’s Conversation Design Team gives your dialogue system personality and allows your company to impress.

Z

Intelligent Dialogues

parlamind’s dialogue management is based on the newest research results for natural dialogue.

Z

Multilingual

parlamind’s software recognises the entry language while automatically performing analysis for business transactions.

Solutions

For your Third Party System

Make an appointment

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Artificial Intelligence Made in Germany – 100% GDPR Conformity

VIER GmbH

Hamburger Allee 23

30161 Hannover

Deutschland

info@vier.ai

+49 511 300 399 03

General Information

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