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parlamind automates your communication with Artificial Intelligence through Task Automation and Assistive Support in the three main channels of Customer Service E-Mail, Chat and Telephone:

E-Mail

Automatic Answers
Dynamic Action Suggestions
Pre-qualification of incoming requests

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Chat

Autonomous Dialogues
Qualified Forwarding
24/7 Availability

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Voice

Stand-alone Dialogue Management
Classification of communication
No waiting times

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Digitalization has changed communication between companies and customers fundamentally. Your customers expect fast contact and uncomplicated solutions for their concerns – across channels, at any time, seamlessly and in real time.

parlamind supports you effectively in the automation of your business for more balance between quality and efficiency on the way to the holistic customer dialogue of the future.

Automation Beyond Experience

Solutions

Qualification

parlamind classifies your communication and assigns it to the right place in your company. Inquiries are quickly and automatically evaluated and structured and prioritised with total ease.

Assistance

Close customer requests with one click! parlamind analyses your inquiries, generates suitable answers suggestions and displays relevant information to your service teams.

Automation

parlamind gives service teams more room for more complex tasks through automation. Our solution is tailored to your workflow, making it the key to your digital transformation.

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Clients

References

Artificial Intelligence in Customer Service

Benefits

Faster
Processing

Optimal First Contact Resolution through pre-classification, assistive support and automated responses

Higher
Quality

Intelligent solutions to support your service teams for continued high-quality in all channels

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Automation

Fully automated processing of routine procedures for faster results with less effort

Why use Automation

Artificial Intelligence
in Customer Service for
more Quality & Efficiency

6,500,000

Pre-processed customer requests
by parlamind

1,500

Pre-trained customer requests
in catalogue of topics

200

Tickets per minute
automatically processed for you

Clients

Case Studies

Case Study Garten und Freizeit

Case Study Garten und FreizeitE-mail Agent Assist for E-commerce Platform More standardization and better First Response Time with dynamic answer suggestions by parlamind Client garten-und-freizeit.de by Raumschmiede GmbH Industry E-Commerce Project E-Mail Automation...

Case Study GEWINNARENA

Case Study Gewinnarena Digital Customer Dialogue For Sweepstakes Platform Higher visibility of the FAQ and better user experience: automatic answering of visitor enquiries around the clock with intelligent dialogue solutions by parlamind Client Gewinnarena.de...

Case Study Volders

Case Study VoldersE-mail Automation for Digital Contract Assistant Faster responses to e-mail enquiries and less effort for service teams thanks to innovative automation solutions by parlamind Client volders GmbH Industry Contract Services Project E-mail Automation...

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Solutions

Technology

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Natural Language Processing

parlamind’s innovative technology enables natural text comprehension, allowing you to communicate more creatively.

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Modular Design

The system design offers fast and flexible adjustments to your needs and business processes.

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Conversation Design

parlamind’s Conversation Design Team gives your dialogue system personality and allows your company to impress.

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Intelligent Leading of Dialogue

parlamind’s dialogue management is based on the newest research results for natural dialogue.

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Machine Learning

With built-in Machine Learning, parlamind technology allows your dialogue system to improve day by day.

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Multilingual

parlamind’s software recognises the entry language while automatically performing analysis for your business transactions.

Solutions

For your Ticketing System

Service

Live Monitor

With our parlamind Live Monitor you receive around the clock relevant information to current events and planned maintenance to your service. View a detailed system status any time with a simple user interface.

Service

Training

We develop, organise and implement effective training programs for end-users and resellers to help companies unleash the full potential of artificial intelligence in their business.

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Service

Live Monitor

With our parlamind Live Monitor you receive around-the-clock current information to current events and planned maintenance to your service. View a detailed system status any time with a simple user interface.

Service

Training

We develop, organise and implement effective training programs for end-users and resellers to help companies unleash the full potential of artificial intelligence in their business.

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Company

News

How Customer Service Should Handle The 5 Most Common FAQs About Covid-19

How Customer Service Should Handle The 5 Most Common FAQs About Covid-19twitterfacebooklinkedinOn one side of the line there’s an impatient customer who’s been on hold for 30 minutes. On the other side there’s a service agent working from home who is struggling with a...

Home-based Agents: How to Effectively Switch Your Customer Service to “Remote”

Home-based Agents: How to Effectively Switch Your Customer Service to “Remote”twitterfacebooklinkedinWith the spread of Covid-19, companies across the globe now have their hands full adapting to new challenges. In e-commerce, customer service is particularly in...

The Consumerization of the B2B Industry: What Does This Mean For Your Company?

The Consumerization of the B2B Industry: What Does This Mean For Your Company?twitterfacebooklinkedinBusiness-to-business or business-to-consumer: For a long time, companies regarded approaching private individuals with their products as categorically different to...

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