Automated Customer Service Solutions
parlamind automates your communication with Artificial Intelligence through Task Automation and Assistive Support in the three main channels of Customer Service E-Mail, Chat and Voice.
Automatic Answers
Dynamic Action Suggestions
Pre-qualification of incoming requests
Chat
Autonomous Dialogues
Qualified Forwarding
24/7 Availability
Voice
Stand-alone Dialogue Management
Classification of communication
No waiting times
Automated Customer Service Solutions
Solutions
Analyze
parlamind classifies your communication and assigns it to the right place in your company. Inquiries are quickly and automatically evaluated and structured and prioritised with total ease.
Assist
Close customer requests with one click! parlamind analyses your inquiries, generates suitable answers suggestions and displays relevant information to your service teams.
Automate
parlamind gives service teams more room for more complex tasks through automation. Our solution is tailored to your workflow, making it the key to your digital transformation.
Clients
References
Automation in Customer Service
Benefits
Faster
Processing
Optimal First Contact Resolution through pre-classification, assistive support and automated responses
Higher
Quality
Intelligent solutions to support your service teams for continued high-quality in all channels
More
Automation
Fully automated processing of routine procedures for faster results with less effort
Automation in Customer Service
More Quality and Efficiency
6,500,000
Pre-processed customer requests
by parlamind
1,500
Pre-trained customer requests
in catalogue of topics
200
Tickets per minute
automatically processed for you
BENEFITS
Our Partners
Solutions
Features
Natural Language Processing
parlamind’s innovative technology enables natural text comprehension, allowing you to communicate more creatively.
Modular Design
The system design offers fast and flexible adjustments to your needs and business processes.
Machine Learning
With built-in Machine Learning, parlamind technology allows your dialogue system to improve day by day.
Conversation Design
parlamind’s Conversation Design Team gives your dialogue system personality and allows your company to impress.
Intelligent Dialogues
parlamind’s dialogue management is based on the newest research results for natural dialogue.
Multilingual
parlamind’s software recognises the entry language while automatically performing analysis for business transactions.
Solutions
For your Third Party System
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Legal Information
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