“By 2020, 85% of customer interactions will be managed without a human.”
Gartner
Communication in Digitalisation
Communication between companies and customers has changed fundamentally. Your customers expect fast contact and uncomplicated solutions for their concerns – at any time, seamlessly, across channels and in real time.
parlamind supports you effectively in the automation of your business for more balance between quality and efficiency on the way to the holistic customer dialogue of the future.
AI For Service
parlamind automates communication with artificial intelligence through task automation and assistive support in the e-mail, chat and telephony channels.
- Automatic answers
- Support of service teams
- Better Customer Experience
Chat
- Around-the-clock availability
- No waiting times
- Better Customer Experience
Voice
- Independent dialogue
- Classification of requests
- Better Customer Experience
“By 2020, 85% of customer interactions will be managed without a human.”
Gartner
AI For Service
parlamind automates communication with artificial intelligence through task automation and assistive support in the e-mail, chat and telephony channels.
- Automatic answers
- Support of service teams
- Better Customer Experience
Chat
- Around-the-clock availability
- No waiting times
- Better Customer Experience
Voice
- Independent dialogue
- Classification of requests
- Better Customer Experience
“By 2020, 85% of customer interactions will be managed without a human.”
Gartner
Kommunikation
in der Digitalisierung
Die Kommunikation zwischen Unternehmen und ihren Kunden hat sich grundlegend verändert. Ihre Kunden erwarten immer schnellere Kontaktaufnahme zu Unternehmen und unkomplizierte Lösungen für Ihre Anliegen – lückenlos, kanalübergreifend und in Echtzeit.
Wir helfen Unternehmen, von dieser stetig wachsenden Dynamik zu profitieren. Mit unserer Künstlichen Intelligenz „parlamind“ unterstützen wir Sie dafür effektiv bei der Automatisierung Ihres Business. Für mehr Balance zwischen Qualität und Effizienz im ganzheitlichen Kundendialog der Zukunft.
AI For Service
parlamind automatisiert Kommunikation mit Künstlicher Intelligenz durch Task Automation und Assistive Support in den Kanälen E-Mail, Chat und Telefonie.
- Automatische Antworten
- Unterstützung von Serviceteams
- Bessere Customer Experience
Chat
- Rund-um-die-Uhr Verfügbarkeit
- Keine Wartezeiten
- Besssere Customer Experience
Voice
- Selbstständige Dialogführung
- Klassifikation von Anfragen
- Bessere Customer Experience
“By 2020, 85% of customer interactions will be managed without a human.”
Gartner
Automation Beyond Experience
Solutions
Qualification
parlamind classifies your communication and assigns it to the right place in your company. Inquiries are quickly and automatically evaluated and structured and prioritised with total ease.
Assistance
Close customer requests with one click! parlamind analyses your inquiries, generates suitable answers suggestions and displays relevant information to your service teams.
Automation
parlamind gives service teams more room for more complex tasks through automation. Our solution is tailored to your workflow, making it the key to your digital transformation.
Clients
References
Artificial Intelligence in Customer Service
Benefits
Faster
Processing
Optimal First Contact Resolution through pre-classification, assistive support and automated responses
Higher
Quality
Intelligent solutions to support your service teams for continued high-quality in all channels
More
Automation
Fully automated processing of routine procedures for faster results with less effort
Why use Automation
Artificial Intelligence
in Customer Service for
more Quality & Efficiency
6,500,000
Pre-processed customer requests
by parlamind
1,500
Pre-trained customer requests
in catalogue of topics
200
Tickets per minute
automatically processed for you
Clients
Case Studies
Case Study Garten und Freizeit
Case Study Garten & FreizeitE-mail Agent Assist for E-commerce Platform More standardization and better First Response Time with dynamic answer suggestions by parlamind Client garten-und-freizeit.de by Raumschmiede GmbH Industry E-Commerce Project E-Mail...
Case Study GEWINNARENA
Case Study Gewinnarena Digital Customer Dialogue For Sweepstakes Platform Higher visibility of the FAQ and better user experience: automatic answering of visitor enquiries around the clock with intelligent dialogue solutions by parlamind Client Gewinnarena.de...
Case Study Volders
Case Study VoldersE-mail Automation for Digital Contract Assistant Faster responses to e-mail enquiries and less effort for service teams thanks to innovative automation solutions by parlamind Client volders GmbH Industry Contract Services Project E-mail Automation...
Solutions
Technology
Natural Language Processing
parlamind’s innovative technology enables natural text comprehension, allowing you to communicate more creatively.
Modular Design
The system design offers fast and flexible adjustments to your needs and business processes.
Conversation Design
parlamind’s Conversation Design Team gives your dialogue system personality and allows your company to impress.
Intelligent Leading of Dialogue
parlamind’s dialogue management is based on the newest research results for natural dialogue.
Machine Learning
With built-in Machine Learning, parlamind technology allows your dialogue system to improve day by day.
Multilingual
parlamind’s software recognises the entry language while automatically performing analysis for your business transactions.
Solutions
For your Ticketing System
Service
Live Monitor
With our parlamind Live Monitor you receive around the clock relevant information to current events and planned maintenance to your service. View a detailed system status any time with a simple user interface.
Service
Training
We develop, organise and implement effective training programs for end-users and resellers to help companies unleash the full potential of artificial intelligence in their business.
Service
Live Monitor
With our parlamind Live Monitor you receive around-the-clock current information to current events and planned maintenance to your service. View a detailed system status any time with a simple user interface.
Service
Training
We develop, organise and implement effective training programs for end-users and resellers to help companies unleash the full potential of artificial intelligence in their business.
Partner
Our Partners
Company
Media
parlamind Demo
Free Trial
Artificial Intelligence Made in Germany which conforms 100% to the GDPR
Schlesische Str. 27
10997 Berlin
info@parlamind.com
+49 30 2000 537 7000
© 2020 parlamind GmbH. All rights reserved.
