Automated Customer Service Solutions
parlamind automates your communication with Artificial Intelligence through Task Automation and Assistive Support in the three main channels of Customer Service E-Mail, Chat and Telephone:
Automatic Answers
Dynamic Action Suggestions
Pre-qualification of incoming requests
Chat
Autonomous Dialogues
Qualified Forwarding
24/7 Availability
Voice
Stand-alone Dialogue Management
Classification of communication
No waiting times
Digitalization has changed communication between companies and customers fundamentally. Your customers expect fast contact and uncomplicated solutions for their concerns – across channels, at any time, seamlessly and in real time.
parlamind supports you effectively in the automation of your business for more balance between quality and efficiency on the way to the holistic customer dialogue of the future.
Automation Beyond Experience
Solutions
Qualification
Assistance
Automation
Clients
References
Artificial Intelligence in Customer Service
Benefits
Faster
Processing
Optimal First Contact Resolution through pre-classification, assistive support and automated responses
Higher
Quality
Intelligent solutions to support your service teams for continued high-quality in all channels
More
Automation
Fully automated processing of routine procedures for faster results with less effort
Why use Automation
Artificial Intelligence
in Customer Service for
more Quality & Efficiency
6,500,000
by parlamind
1,500
in catalogue of topics
200
automatically processed for you
Clients
Case Studies
Case Study Garten und Freizeit
Case Study Garten und FreizeitE-mail Agent Assist for E-commerce Platform More standardization and better First Response Time with dynamic answer suggestions by parlamind Client garten-und-freizeit.de by Raumschmiede GmbH Industry E-Commerce Project E-Mail Automation...
Case Study GEWINNARENA
Case Study Gewinnarena Digital Customer Dialogue For Sweepstakes Platform Higher visibility of the FAQ and better user experience: automatic answering of visitor enquiries around the clock with intelligent dialogue solutions by parlamind Client Gewinnarena.de...
Case Study ImmobilienScout24
Case Study ImmobilienScout24E-mail Automation For Digital Ad Portal More customer satisfaction and efficiency in customer care through automatic pre-classification of e-mail enquiries with intelligent dialogue solutions by parlamind Client Immobilien Scout GmbH...
Solutions
Technology
Natural Language Processing
Modular Design
Conversation Design
Intelligent Leading of Dialogue
Machine Learning
Multilingual
Solutions
For your Ticketing System
Service
Live Monitor
With our parlamind Live Monitor you receive around the clock relevant information to current events and planned maintenance to your service. View a detailed system status any time with a simple user interface.
Service
Training
We develop, organise and implement effective training programs for end-users and resellers to help companies unleash the full potential of artificial intelligence in their business.
Service
Live Monitor
With our parlamind Live Monitor you receive around-the-clock current information to current events and planned maintenance to your service. View a detailed system status any time with a simple user interface.
Service
Training
We develop, organise and implement effective training programs for end-users and resellers to help companies unleash the full potential of artificial intelligence in their business.
Company
News
How Distance-Based Communication in Customer Service Enables Productivity Despite the Crisis
How Distance-Based Communication in Customer Service Enables Productivity Despite the CrisistwitterfacebooklinkedinWould you rather pop to the supermarket or go to an online shop? For months now, many people have thought twice before going to a physical store....
3 Ways to Get Maximum Value From Your Customer Service Data
3 Ways to Get Maximum Value From Your Customer Service Datatwitterfacebooklinkedin“This call is recorded for training and monitoring purposes” is a phrase with which many customers are familiar from their calls to service hotlines. For call centers and customer...
First-Class Customer Service: What the Energy Industry Can Learn From E-Commerce
First-Class Customer Service: What the Energy Industry Can Learn From E-CommercetwitterfacebooklinkedinDo you offer your customers exactly the service they expect? Two thirds of energy providers would answer this question with a resounding “Yes”. However, consumers...
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Artificial Intelligence Made in Germany which conforms 100% to the GDPR
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10997 Berlin
info@parlamind.com
+49 30 2000 537 7000
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