“By 2020, 85% of customer interactions will be managed without a human.”

Gartner

Communication in Digitalisation

Communication between companies and customers has changed fundamentally. Your customers expect fast contact and uncomplicated solutions for their concerns – at any time, seamlessly, across channels and in real time.

parlamind supports you effectively in the automation of your business for more balance between quality and efficiency on the way to the holistic customer dialogue of the future.

AI For Service

parlamind automates communication with artificial intelligence through task automation and assistive support in the e-mail, chat and telephony channels.

Learn more about Omni Channel Solutions

E-mail

  • Automatic answers
  • Support of service teams
  • Better Customer Experience

Learn more about parlamind E-mail

Chat

  • Around-the-clock availability
  • No waiting times
  • Better Customer Experience

Learn more about parlamind Chat

Voice

  • Independent dialogue
  • Classification of requests
  • Better Customer Experience

Learn more about parlamind Voice

“By 2020, 85% of customer interactions will be managed without a human.”

Gartner

AI For Service

parlamind automates communication with artificial intelligence through task automation and assistive support in the e-mail, chat and telephony channels.

Learn more about Omni Channel Solutions

E-Mail

  • Automatic answers
  • Support of service teams
  • Better Customer Experience

Learn more about parlamind E-mail

Chat

  • Around-the-clock availability
  • No waiting times
  • Better Customer Experience

Learn more about parlamind Chat

Voice

  • Independent dialogue
  • Classification of requests
  • Better Customer Experience

Learn more about parlamind Voice

“By 2020, 85% of customer interactions will be managed without a human.”

Gartner

Kommunikation
in der Digitalisierung

Die Kommunikation zwischen Unternehmen und ihren Kunden hat sich grundlegend verändert. Ihre Kunden erwarten immer schnellere Kontaktaufnahme zu Unternehmen und unkomplizierte Lösungen für Ihre Anliegen – lückenlos, kanalübergreifend und in Echtzeit.

Wir helfen Unternehmen, von dieser stetig wachsenden Dynamik zu profitieren. Mit unserer Künstlichen Intelligenz „parlamind“ unterstützen wir Sie dafür effektiv bei der Automatisierung Ihres Business. Für mehr Balance zwischen Qualität und Effizienz im ganzheitlichen Kundendialog der Zukunft.

AI For Service

parlamind automatisiert Kommunikation mit Künstlicher Intelligenz durch Task Automation und Assistive Support in den Kanälen E-Mail, Chat und Telefonie.

Jetzt Lösungen Entdecken >

E-Mail

  • Automatische Antworten
  • Unterstützung von Serviceteams
  • Bessere Customer Experience

Jetzt E-Mail Entdecken >

Chat

  • Rund-um-die-Uhr Verfügbarkeit
  • Keine Wartezeiten
  • Besssere Customer Experience

Jetzt Chat Entdecken >

Voice

  • Selbstständige Dialogführung
  • Klassifikation von Anfragen
  • Bessere Customer Experience

Jetzt Voice Entdecken >

“By 2020, 85% of customer interactions will be managed without a human.”

Gartner

Automation Beyond Experience

Solutions

Qualification

parlamind classifies your communication and assigns it to the right place in your company. Inquiries are quickly and automatically evaluated and structured and prioritised with total ease.

Assistance

Close customer requests with one click! parlamind analyses your inquiries, generates suitable answers suggestions and displays relevant information to your service teams.

Automation

parlamind gives service teams more room for more complex tasks through automation. Our solution is tailored to your workflow, making it the key to your digital transformation.

Clients

References

Artificial Intelligence in Customer Service

Benefits

Faster
Processing

Optimal First Contact Resolution through pre-classification, assistive support and automated responses

Higher
Quality

Intelligent solutions to support your service teams for continued high-quality in all channels

More
Automation

Fully automated processing of routine procedures for faster results with less effort

Why use Automation

Artificial Intelligence
in Customer Service for
more Quality & Efficiency

6,500,000

Pre-processed customer requests
by parlamind

1,500

Pre-trained customer requests
in catalogue of topics

200

Tickets per minute
automatically processed for you

Clients

Case Studies

Case Study Garten und Freizeit

Case Study Garten und Freizeit

Case Study Garten & FreizeitE-mail Agent Assist for E-commerce Platform More standardization and better First Response Time with dynamic answer suggestions by parlamind Client garten-und-freizeit.de by Raumschmiede GmbH Industry E-Commerce Project E-Mail...

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Case Study Volders

Case Study Volders

Case Study VoldersE-mail Automation for Digital Contract Assistant Faster responses to e-mail enquiries and less effort for service teams thanks to innovative automation solutions by parlamind Client volders GmbH Industry Contract Services Project E-mail Automation...

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Case Study JUNIQE

Case Study JUNIQE

Case Study JUNIQEE-mail Automation for E-commerce Platform Faster answers and standardisation of service quality for higher customer satisfaction and more efficiency in customer service with intelligent dialogue solutions by parlamind Client JUNIQE.de by Kollwitz...

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Solutions

Technology

I

Natural Language Processing

parlamind’s innovative technology enables natural text comprehension, allowing you to communicate more creatively.

I

Modular Design

The system design offers fast and flexible adjustments to your needs and business processes.

I

Conversation Design

parlamind’s Conversation Design Team gives your dialogue system personality and allows your company to impress.

I

Intelligent Leading of Dialogue

parlamind’s dialogue management is based on the newest research results for natural dialogue.

I

Machine Learning

With built-in Machine Learning, parlamind technology allows your dialogue system to improve day by day.

I

Multilingual

parlamind’s software recognises the entry language while automatically performing analysis for your business transactions.

Solutions

For your Ticketing System

Service

Live Monitor

With our parlamind Live Monitor you receive around the clock relevant information to current events and planned maintenance to your service. View a detailed system status any time with a simple user interface.

Service

Training

We develop, organise and implement effective training programs for end-users and resellers to help companies unleash the full potential of artificial intelligence in their business.

Service

Live Monitor

With our parlamind Live Monitor you receive around-the-clock current information to current events and planned maintenance to your service. View a detailed system status any time with a simple user interface.

Service

Training

We develop, organise and implement effective training programs for end-users and resellers to help companies unleash the full potential of artificial intelligence in their business.

Partner

Our Partners

parlamind Demo

Free Trial

Artificial Intelligence Made in Germany which conforms 100% to the GDPR

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